Last Modified: October 4, 2026
This Terms of Service & Master Subscription Agreement (“Agreement”), regulates the use of cloud-based clinic management and medical CRM software provided by Netrobit Software (“Netrobit”) across web and native mobile applications (“Service”). Any individual or legal entity registering, accessing, or utilizing the platform (“User” veya “Customer”) agrees to be bound by these terms in full.
1. Scope of Service & License Grant
Netrobit is an enterprise SaaS platform engineered for healthcare tourism agencies, surgical clinics, dental centers, and hospitals. During active subscriptions, users receive a non-exclusive, non-transferable, revocable license.
2. User Obligations & Account Security
- Users are required to maintain accurate, current, and complete corporate registration information.
- Customers maintain sole responsibility for the confidentiality of user credentials and API secret keys.
- Ensuring proper statutory consent (KVKK / GDPR / HIPAA) for patient data entered into the system remains the sole responsibility of the customer clinic.
- Unsolicited messaging, spam, or unlawful transmissions via Netrobit infrastructure are strictly prohibited and result in immediate account suspension.
3. Integrations & Third-Party APIs
Netrobit CRM integrates with Meta Cloud API, Google Ads, TikTok, and VoIP PBX carriers. Netrobit exerts best technical efforts but cannot warrant third-party carrier uptime.
4. Service Level Agreement (SLA) & Uptime
Netrobit targets an annual cloud availability of 99.9% Uptime . Scheduled maintenance windows are announced in advance and performed outside peak business hours.
5. Intellectual Property Rights
All algorithms, database schemas, UI designs, codebases, and trademarks are the exclusive proprietary property of Netrobit Software.
6. Termination & Data Portability
Customers may cancel subscriptions at the conclusion of active billing periods. All patient and operational data can be exported in standard formats (CSV, JSON) and permanently deleted upon request.
7. Jurisdiction & Dispute Resolution
This Agreement shall be governed by Turkish Law, and the courts and execution offices of Istanbul (Çağlayan) shall have exclusive jurisdiction.