{"id":3,"date":"2024-07-28T15:20:20","date_gmt":"2024-07-28T12:20:20","guid":{"rendered":"http:\/\/localhost\/wp\/?page_id=3"},"modified":"2026-10-04T17:13:21","modified_gmt":"2026-10-04T14:13:21","slug":"gizlilik-politikasi","status":"publish","type":"page","link":"https:\/\/www.netrobit.net\/en\/gizlilik-politikasi\/","title":{"rendered":"Privacy Policy &amp; Personal Data Protection"},"content":{"rendered":"<div class=\"legal-content-wrapper\">\n<p class=\"lead-text\"><strong>Last Modified:<\/strong> October 4, 2026<\/p>\n<p>At Netrobit Software (\u201c<strong>Netrobit<\/strong>\u201d, \u201c<strong>Company<\/strong>\u201d, \u201c<strong>We<\/strong>\u201d), we attach the highest priority to the privacy, security, and confidentiality of personal data belonging to healthcare tourism agencies, hair transplant clinics, dental centers, plastic surgery practices, and healthcare facilities. This <strong>Privacy Policy and Personal Data Protection Notice<\/strong>, has been prepared by us as a Data Controller in accordance with the Law on the Protection of Personal Data No. 6698 (\u201c<strong>KVKK<\/strong>\u201d) and the European Union General Data Protection Regulation (\u201c<strong>GDPR<\/strong>\u201d).<\/p>\n<h2>1. Data Controller Information<\/h2>\n<p>Your personal data is processed in full compliance with legal regulations by the data controller detailed below:<\/p>\n<ul>\n<li><strong>Commercial Title:<\/strong> Netrobit Software Bilgi Teknolojileri A.\u015e.<\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:info@netrobit.com\">info@netrobit.com<\/a><\/li>\n<li><strong>Website:<\/strong> <a href=\"https:\/\/www.netrobit.net\/en\/\">www.netrobit.net<\/a><\/li>\n<li><strong>Headquarters:<\/strong> Istanbul, Turkey<\/li>\n<\/ul>\n<h2>2. Which Personal Data Do We Process?<\/h2>\n<p>Through the Netrobit CRM cloud platform and our website, the following categories of data may be collected:<\/p>\n<ul>\n<li><strong>Identity Information:<\/strong> Full name, professional title.<\/li>\n<li><strong>Contact Information:<\/strong> Phone number, WhatsApp number, business email address, clinic location.<\/li>\n<li><strong>Patient &amp; Lead Data:<\/strong> Inbound patient lead information submitted to Netrobit CRM via ad pixels or website forms, including country, language preference, and booking details.<\/li>\n<li><strong>Special Categories of Data (Health Data):<\/strong> Photos, treatment plan notes, and surgical consultation records (Hair transplant, plastic surgery, dental, bariatrics, etc.) uploaded by clinics. Such data is stored <em>Data Processor<\/em> strictly under the instructions of the respective clinic and with end-to-end encryption.<\/li>\n<li><strong>Financial &amp; Billing Information:<\/strong> Tax ID, billing address, multi-currency deposit logs, and surgical package payment records.<\/li>\n<li><strong>Technical &amp; Operational Logs:<\/strong> IP address, browser user-agent, session logs, API access keys, and hashed credentials.<\/li>\n<\/ul>\n<h2>3. Purposes of Data Processing<\/h2>\n<p>Your personal data is processed for the following purposes in accordance with KVKK Articles 5 &amp; 6 and GDPR Article 6:<\/p>\n<ol>\n<li>Provisioning, licensing, and managing Netrobit CRM SaaS user accounts.<\/li>\n<li>Ensuring seamless integration with WhatsApp Business Cloud API, Google Ads, Meta Lead Ads, and virtual PBX systems.<\/li>\n<li>Responding to live demo requests and providing customer support.<\/li>\n<li>Facilitating clinic workflows, doctor consultation schedules, and international patient transfers.<\/li>\n<li>Maintaining platform infrastructure security and preventing unauthorized access or data breaches.<\/li>\n<li>Fulfilling statutory and regulatory compliance obligations.<\/li>\n<\/ol>\n<h2>4. Data Security &amp; Infrastructure Safeguards<\/h2>\n<p>Netrobit enforces industry-leading cybersecurity measures to protect all hosted data:<\/p>\n<ul>\n<li><strong>256-bit SSL\/TLS Encryption:<\/strong> All client-to-server data transmissions are fully encrypted in transit.<\/li>\n<li><strong>Multi-Tenant Data Isolation:<\/strong> Each clinic's database records are logically isolated; no client can ever access another organization's records.<\/li>\n<li><strong>Role-Based Access Control (RBAC):<\/strong> Granular roles (Agent, Physician, Accountant, Super Admin) restrict sensitive data access with immutable audit logging.<\/li>\n<li><strong>Official Meta Cloud API:<\/strong> WhatsApp conversations stream directly through official Meta Cloud infrastructure via encrypted webhooks without unofficial scrapers.<\/li>\n<li><strong>Automated Backups &amp; Web Application Firewall:<\/strong> Automated daily encrypted backups and DDoS-protected WAF layers are actively enforced.<\/li>\n<\/ul>\n<h2>5. Transfer of Personal Data<\/h2>\n<p>Your data is never sold or rented to third-party ad brokers. Data is only shared with essential infrastructure providers (cloud hosting, official WhatsApp API) and legally authorized regulatory bodies.<\/p>\n<h2>6. Data Subject Rights<\/h2>\n<p>Under KVKK and GDPR regulations, data subjects possess the following statutory rights:<\/p>\n<ul>\n<li>Learn whether personal data is being processed,<\/li>\n<li>Request information regarding processing details,<\/li>\n<li>Verify the legitimate purpose of data processing,<\/li>\n<li>Know third parties to whom data is transferred,<\/li>\n<li>Request rectification of incomplete or inaccurate data,<\/li>\n<li>Request erasure or anonymization of records under statutory conditions,<\/li>\n<li>Demand notification of rectification or erasure to third-party recipients,<\/li>\n<li>Object to automated profiling and seek statutory remedies.<\/li>\n<\/ul>\n<h2>7. Contact &amp; Inquiries<\/h2>\n<p>To exercise your statutory rights or submit questions regarding this Privacy Policy, please contact our Data Protection Officer at <a href=\"mailto:info@netrobit.com\">info@netrobit.com<\/a> Requests will be reviewed and answered within 30 business days without fee.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Son G\u00fcncelleme: 4 Ekim 2026 Netrobit Software (\u201cNetrobit\u201d, \u201c\u015eirket\u201d, \u201cBiz\u201d) olarak, sa\u011fl\u0131k turizmi acenteleri, sa\u00e7 ekimi klinikleri, di\u015f poliklinikleri, estetik cerrahi merkezleri ve sa\u011fl\u0131k&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ 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