{"id":21194,"date":"2023-09-28T12:28:59","date_gmt":"2023-09-28T12:28:59","guid":{"rendered":"https:\/\/sierra.keydesign.xyz\/crm\/?page_id=21194"},"modified":"2026-10-04T17:13:22","modified_gmt":"2026-10-04T14:13:22","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.netrobit.net\/en\/terms-and-conditions\/","title":{"rendered":"Terms of Service & Master Subscription Agreement"},"content":{"rendered":"
\n

Last Modified:<\/strong> October 4, 2026<\/p>\n

This Terms of Service & Master Subscription Agreement<\/strong> (\u201cAgreement<\/strong>\u201d), regulates the use of cloud-based clinic management and medical CRM software provided by Netrobit Software (\u201cNetrobit<\/strong>\u201d) across web and native mobile applications (\u201cService<\/strong>\u201d). Any individual or legal entity registering, accessing, or utilizing the platform (\u201cUser<\/strong>\u201d veya \u201cCustomer<\/strong>\u201d) agrees to be bound by these terms in full.<\/p>\n

1. Scope of Service & License Grant<\/h2>\n

Netrobit is an enterprise SaaS platform engineered for healthcare tourism agencies, surgical clinics, dental centers, and hospitals. During active subscriptions, users receive a non-exclusive, non-transferable, revocable license.<\/p>\n

2. User Obligations & Account Security<\/h2>\n
    \n
  • Users are required to maintain accurate, current, and complete corporate registration information.<\/li>\n
  • Customers maintain sole responsibility for the confidentiality of user credentials and API secret keys.<\/li>\n
  • Ensuring proper statutory consent (KVKK \/ GDPR \/ HIPAA) for patient data entered into the system remains the sole responsibility of the customer clinic.<\/li>\n
  • Unsolicited messaging, spam, or unlawful transmissions via Netrobit infrastructure are strictly prohibited and result in immediate account suspension.<\/li>\n<\/ul>\n

    3. Integrations & Third-Party APIs<\/h2>\n

    Netrobit CRM integrates with Meta Cloud API, Google Ads, TikTok, and VoIP PBX carriers. Netrobit exerts best technical efforts but cannot warrant third-party carrier uptime.<\/p>\n

    4. Service Level Agreement (SLA) & Uptime<\/h2>\n

    Netrobit targets an annual cloud availability of 99.9% Uptime<\/strong> . Scheduled maintenance windows are announced in advance and performed outside peak business hours.<\/p>\n

    5. Intellectual Property Rights<\/h2>\n

    All algorithms, database schemas, UI designs, codebases, and trademarks are the exclusive proprietary property of Netrobit Software.<\/p>\n

    6. Termination & Data Portability<\/h2>\n

    Customers may cancel subscriptions at the conclusion of active billing periods. All patient and operational data can be exported in standard formats (CSV, JSON) and permanently deleted upon request.<\/p>\n

    7. Jurisdiction & Dispute Resolution<\/h2>\n

    This Agreement shall be governed by Turkish Law, and the courts and execution offices of Istanbul (\u00c7a\u011flayan)<\/strong> shall have exclusive jurisdiction.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    Son G\u00fcncelleme: 4 Ekim 2026 Bu Kullan\u0131m Ko\u015fullar\u0131 ve Hizmet S\u00f6zle\u015fmesi (\u201cS\u00f6zle\u015fme\u201d), Netrobit Software (\u201cNetrobit\u201d) taraf\u0131ndan sunulan bulut tabanl\u0131 klinik y\u00f6netim, sa\u011fl\u0131k turizmi CRM…<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-21194","page","type-page","status-publish","hentry"],"yoast_head":"\nKullan\u0131m Ko\u015fullar\u0131 ve Hizmet S\u00f6zle\u015fmesi | Netrobit CRM<\/title>\n<meta name=\"description\" content=\"Netrobit CRM SaaS yaz\u0131l\u0131m\u0131 kullan\u0131m ko\u015fullar\u0131, lisanslama \u015fartlar\u0131, servis seviyesi (SLA) taahh\u00fctleri ve kullan\u0131c\u0131 sorumluluklar\u0131 s\u00f6zle\u015fmesi.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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